Case Study: Douglas County, Georgia achieves rapid missing-person recoveries and improved public safety with Everbridge

Douglas County, Georgia - Customer Case Study

Douglas County, Colorado — led by communications manager Cory Friend and the sheriff’s dispatch team — needed a reliable way to reach a growing number of citizens using wireless devices for 911. After their previous notification provider changed its product and complicated messaging, the county sought a solution with strong data integrity for sensitive 911 records, easy dispatcher use, and buy-in across multiple departments and three PSAPs.

They selected Everbridge SmartGIS/Aware for its data accuracy and simplicity. Dispatchers used geographically targeted alerts for incidents like an armed intruder and a missing endangered woman; the missing woman was found within an hour after messages went to thousands of residents. The system’s speed and effectiveness spurred wider adoption across county agencies and neighboring jurisdictions, improving community engagement and coordinated emergency response.

Douglas County, Georgia

Cory Friend

Communications Manager