Case Study: Comune Di Pisa achieves 95% citizen response and rapid emergency coordination with Everbridge

Comune Di Pisa - Customer Case Study

Comune di Pisa, part of the Italian Civil Protection system and responsible for public safety for more than 150,000 residents, needed a way to streamline and automate emergency response in a region prone to flooding, wildfires and other hazards. The city sought a solution to improve critical communications with partner agencies, emergency services and the public.

Everbridge provided a unified mass‑notification platform—including the ContactBridge mobile app and social media publishing—that delivers messages via 100+ channels (SMS, email, calls, app push, social) with two‑way communication, geo‑coding and targeted databases. The system sped up coordination and situational awareness; in a recent test 2,500 opted‑in citizens were notified with a 95% response rate, boosting staff adoption and giving Pisa confidence it can react rapidly in a crisis.

Comune Di Pisa

Paolo Ghezzi

Deputy Mayor and Assessor to Civil Protection