Case Study: CLS Group achieves faster IT incident resolution and streamlined business continuity with Everbridge

CLS Group - Customer Case Study

CLS Group operates the world’s largest multicurrency cash settlement system in the FX market, settling around USD 5 trillion daily across 18 currencies. The organisation needed to move away from a one-way, linear SMS approach to a more intuitive, secure, multi-modal communications platform to streamline business continuity and IT incident management and deliver targeted messages to the right people during major incidents.

CLS implemented Everbridge’s mass notification and IT incident management tools to send targeted, multi-channel alerts with escalation paths and two-way polling; deployment was quick and seamless. The platform improved incident visibility, kept management and staff informed 24/7, sped up incident resolution, reduced IT downtime, and is now being expanded to use location mapping and additional continuity capabilities.

CLS Group

Ashley Stearn

Business Continuity Manager & Peter Drury, Lead Services Manager