Case Study: Doctors Hospital at Renaissance achieves faster clinical response times and more timely patient care with Everbridge CareConverge

Better More Efficient Communications Drives Faster Clinical Response Times and More Timely Patient Care

Doctors Hospital at Renaissance (DHR), a 500+ bed, physician‑owned health system serving the Rio Grande Valley, rapidly expanded from a few buildings to 70+ facilities and outgrew its legacy communications. The old system wasn’t HIPAA‑compliant, lacked modern texting and multimodal support, and sometimes failed entirely, forcing workarounds that slowed PBX operations and compromised consistent, timely clinical responses.

DHR deployed Everbridge CareConverge with HipaaBridge, using customizable calendars, templates, smart routing and multi‑modal alerts to automate on‑call workflows, trauma/stroke scenarios and remote consults. The new platform shortened code and door‑to‑treatment times, streamlined PBX efficiency, eliminated on‑call errors, enabled faster remote consultations, and delivered reporting that improved accountability and supported Joint Commission reviews.

Doctors Hospital at Rennaissance

Sherri Abendroth

Safety Emergency Management Coordinator