Case Study: Fairfax County, Virginia Office of Emergency Management achieves automated multi-modal WebEOC alerts and faster incident resolution with Everbridge Email Ingestion

Automating WebEOC Notifications with Everbridge

The City of Fairfax, VA, responsible for protecting the National Capital Region, needed a simple way to alert responders when significant updates were posted in its WebEOC crisis management system. High volumes of information risked email fatigue, while staff required reliable, multi-channel notifications even when not at their computers.

By integrating WebEOC with Everbridge Email Ingestion—no coding required and no changes to existing WebEOC workflows—the city automated multi-modal incident notifications and customized delivery paths by incident type. Critical messages now reach resolvers and responders faster, improving communication effectiveness and reducing incident resolution time.

Fairfax County, Virginia Office of Emergency Management

Walter English

Deputy Coordinator and Head of Planning