Case Study: AppRiver achieves faster, multi-channel customer communications and minimized incident impact with Everbridge

AppRiver - Customer Case Study

AppRiver is a cloud-based email and web security provider serving more than 45,000 corporate customers from data centers and offices across the US, Europe, and Asia. With a large, distributed customer base, AppRiver needed a faster, more reliable way to notify customers about scheduled maintenance, outages, and service issues—email and a customer portal alone weren’t sufficient, especially when email delivery could be impacted.

AppRiver adopted the Everbridge platform to send targeted, multi-channel alerts (email, SMS, etc.), let customers choose notification preferences, and manage recipient groups quickly and granularly. The easy-to-use system and training shortened time-to-message, minimized incident impact, and improved customer confidence by ensuring critical updates reached the right people promptly—even during major outages and severe weather.

AppRiver

Michael Hamstra

VP of Marketing, AppRiver