Case Study: Air France achieves improved employee engagement and streamlined internal communications with Everbridge Engage

Air France Takes Employee Communications to New Heights in Their Contact Center

Air France’s London contact center — roughly 300 staff within the wider Air France/KLM group — needed a better way to keep agents informed and motivated during a major office move and IT systems migration. With thousands of daily customer interactions and multiple applications in use, the communications team found email alone wasn’t ensuring critical operational updates were read or that staff morale stayed high during the transition.

The team deployed Everbridge Engage channels — desktop tickers, wallpapers, lock screens and employee surveys — to streamline messaging, reduce email overload and complement the intranet. High-visibility tickers delivered urgent updates, visual wallpapers and lock screens reinforced culture and events, and surveys closed the feedback loop; within a year Air France reported stronger employee engagement, higher intranet use and noticeably better internal communications across the contact center.

Air France

Georgina Grey

Communications Officer