Case Study: Global Brand Traveling Company achieves life-saving care and safe repatriation with Everbridge Assist

Providing the right kind of care when it matters the most

A US employee of the Global Brand Traveling Company suffered a life-threatening stroke while on business in Shanghai, creating an urgent need for medical coordination, translation support, and help for the employee’s family. The company contacted Everbridge Assist after the incident, seeking assistance with hospital communication and care management in a complex overseas situation.

Everbridge Assist quickly assigned a local in-country agent, secured accurate medical updates, arranged payment guarantees, and coordinated with doctors, family, and the employer. Everbridge also organized extra neurosurgical review, nursing support, family travel and visas, and a smooth medical handover back to the US. The patient recovered enough to return home safely, with continuity of care in place and no further assistance required.