Case Study: UK HealthCare delivers a more reliable patient experience with Everbridge xMatters

UK HealthCare uses xMatters to deliver the most reliable patient experience

UK HealthCare, the largest hospital in Kentucky, needed a faster, more reliable way to reach on-call IT and clinical staff during emergencies. Before using Everbridge’s xMatters service, the team depended on pagers and manual call lists, which often caused delays, missed notifications, and slow incident response when seconds mattered.

Everbridge implemented xMatters to automate alerting and triage, starting with Code Blue notifications and later extending it to workflows like Microsoft Teams incident channels. The result was a major improvement in responsiveness: on-call staff response time dropped from four to five minutes to about twenty seconds, helping UK HealthCare reduce incident engagement time from minutes to seconds and improve system reliability for patient care.

UK HealthCare

Glenn Steketee

Technology Service Analyst