Case Study: Intermountain Healthcare achieves sub-3-minute neurologist notifications for stroke care with Everbridge xMatters

Streamlining Stroke Notifications and Improving Patient Care

Intermountain Healthcare, a leader in telehealth stroke response, faced delays connecting neurologists to patients because traditional paging was unreliable in remote areas, on-call schedules were dynamic and hard to track, and escalations were manual and error-prone. Transfer specialists couldn’t confirm delivery of alerts, increasing wait times during critical stroke evaluations where every minute matters.

By implementing xMatters (Everbridge), Intermountain automated dynamic on‑call schedules and escalations and delivered reliable notifications to physicians’ preferred devices regardless of carrier. The change cut neurologist notification time by about 40% and reduced mean time to connect to under three minutes, while giving staff delivery confirmation, lowering IT overhead, and improving speed of patient care.

Intermountain Healthcare

Katherine Repko

TeleHealth Operations Initiatives Manager