Case Study: Sony Interactive Entertainment achieves streamlined global operations and faster incident response with Everbridge xMatters

Enhancing global operations at Sony Interactive Entertainment with Everbridge xMatters

Sony Interactive Entertainment, which operates the PlayStation Production Network and global gaming studios, needed to modernize its operations after finding PagerDuty, Splunk OnCall and manual processes fragmented, slow to alert during outages, and not scalable for a large organization. The company sought better communication, on-call management and responsive vendor support to reduce downtime and protect revenue.

Everbridge xMatters delivered a flexible, integrated platform — including Flow Designer and 11 key integrations (BigPanda, ServiceNow, Slack) — to automate notifications, manage rotations and streamline incident workflows. The result: faster incident response, improved team collaboration and visibility, reduced downtime and cost, and ongoing responsive support across a multi‑year partnership.

Sony Interactive Entertainment

Ben Narramore

Director of Global Operations