Case Study: Kellogg's achieves 83% faster incident resolution with Everbridge xMatters

How to cut incident resolution times by 80%

Kellogg’s wanted to improve the efficiency of its IT and incident response teams while reducing operational pain and getting more value from its existing applications. The company chose Everbridge’s xMatters automated alerting solution to help manage growing monitoring needs and speed up responses across its global operations.

Everbridge implemented xMatters with integrations to Kellogg’s cloud infrastructure, ServiceNow, and ScienceLogic to automate tailored alerts, escalations, and incident communications across 88 global teams. The results were significant: mean time to resolution dropped by 83% or better, alerting accuracy improved to 99.99%+, and resource costs fell by 92%, with expected savings of up to $2.5 million.

Kellogg's

Brian J. Amaro

Senior Infrastructure Analytics Architect