Case Study: WesCEF achieves faster incident resolution with Everbridge xMatters

WesCEF chooses xMatters for less toil and faster resolution

WesCEF, the Wesfarmers Chemicals, Energy & Fertilisers business, needed a better way to manage incident reporting and response than its manual paper forms and SMS-based notifications. The old process captured too little detail, slowing response times and making it harder for the Incident Management Team to resolve issues quickly.

Everbridge implemented xMatters for WesCEF to replace the legacy process with pre-formatted electronic forms, improved workflows, and real-time incident communication. The result was faster adoption in about two months, better data accuracy, centralized message tracking, and more efficient emergency response, including Microsoft Teams integration to support distributed coordination during COVID-19.

WesCEF

Jon Knox

Quality Superintendent