Case Study: Global Biopharmaceutical Company achieves life-saving emergency medical evacuation with Everbridge Assist

A global biopharmaceutical company uses Everbridge Assist for emergency medical evacuation

A global biopharmaceutical company that sends staff worldwide to support patients and partners faced a life-or-death emergency when an employee in Belém, Brazil was diagnosed with thrombosis and given a 50% chance of survival without specialist surgery available locally. The nearest capable facility was in São Paulo—about 3,000 km away—and the evacuation was complicated by lack of insurance coverage, language barriers, national holidays limiting local resources, and the need to coordinate multiple stakeholders across geographies.

Everbridge Assist immediately mobilized a security, medical and operations team, deploying a bilingual security professional, ambulance transfers, a Learjet 35 air ambulance with medical crew, a receiving-hospital ambulance, and a redundant support team, while providing constant location updates to the company and family. The patient arrived at the São Paulo hospital within 12 hours of notification, with the prompt, coordinated response playing a critical role in securing timely, life‑saving care.