Case Study: Leading education institution streamlines emergency and mass communications across 17 campuses with Everbridge

Education Institution Streamlines Communications to 17 Branches with Everbridge

A higher education system in the American Midwest—covering 17 colleges and universities across 19 locations—faced fragmented, manual notification processes that made it difficult to reliably reach thousands of students, faculty, and staff during emergencies and operational events (extreme weather, COVID updates, registration and payment notices, etc.). Multiple separate systems produced inconsistent messaging and slowed response times when clear, timely communication was most critical.

They deployed Everbridge’s cloud-based mass notification platform to centralize communications and send multi-channel alerts (phone, SMS, email, social posts) using reusable templates and nightly contact updates. The solution saved significant staff time, increased reach and consistency so recipients now expect and trust notifications, supported rapid responses during COVID and security incidents, required minimal maintenance, and delivered strong ROI—administrators rated the platform very highly.