Case Study: Verbit achieves transparent customer data sharing with EverAfter.ai

Verbit's RevOps team delivers feature changes for customer-specific pain points using EverAfter's no-code platform

Verbit, an AI-powered real-time transcription and captioning SaaS platform, needed a way to give customers continuous access to the information they needed from internal systems. Its customer operations team was bottlenecked because every customer-facing change depended on R&D, slowing down updates and limiting transparency.

EverAfter.ai solved this by embedding its no-code customer hub platform into Verbit’s product, using customizable kits, widgets, automation rules, and Tableau integration to surface the right data for each customer. With EverAfter.ai, Verbit now provides a one-stop shop with transparent, up-to-date visibility into usage, onboarding milestones, invoices, and other key information, while saving hours of manual work each month and improving communication between CSMs and customers.

Verbit

Omer Goldman

Customer Success Operations Manager