Case Study: Spryker reduces time-to-value by 30% with EverAfter.ai

How Spryker reduced time-to-value by 30% using an onboarding Customer Interface

Spryker, a Germany-based composable commerce platform for B2B, enterprise marketplaces, D2C, and thing commerce, wanted to reduce the workload on its customer success team, standardize customer communication, and improve onboarding transparency. The company was looking for a modern self-service experience that could help customers find information 24/7 while still keeping a personal touch, and it turned to EverAfter.ai’s AI-native customer interface platform.

Using EverAfter.ai’s Customer Interface and Customer Onboarding Solution, Spryker built segmented customer hubs for low-touch, high-touch, onboarding, product updates, and QBRs. The result was a 30% reduction in time-to-value, 5 new touchpoints added across the customer journey, and 5–7 CS team hours saved each week, while also improving self-service, visibility, and customer engagement.

Spryker

Pablo Kern

Senior Director Customer Success