Case Study: Frontify Scales Onboarding and QBRs with EverAfter.ai

How Frontify created a customer-led experience using a Customer Interface

Frontify, a cloud-based brand-building platform, needed a scalable way to manage onboarding, ongoing customer engagement, and QBRs as its customer base grew. Its Customer Success team was relying on static content, disconnected tools, and slide-based reviews that were time-consuming to prepare, hard to personalize, and difficult to scale across self-serve and enterprise customers.

Frontify partnered with EverAfter.ai to build a single, AI-powered customer hub using EverAfter’s no-code interface and AI Studio. The hub centralized customer data, learning resources, product updates, and performance insights into one on-brand experience, enabling self-serve engagement and on-demand QBRs without manual slide prep. As a result, Frontify reported +90% engagement, improved customer self-service, reduced support tickets, stronger internal alignment across teams, and greater CS efficiency.

Frontify

John Gasper

Director