Case Study: HackBelgium helps volunteers focus on harder tasks with Eventumbot’s event chatbot

HackBelgium cuts basic programme questions with Eventumbot

HackBelgium, a community event, faced the challenge of managing attendee questions about the program without overburdening its volunteer staff. They needed a way to provide easy access to the timetable and enable communication, but a constraint was that attendees would not download a dedicated app. They turned to Eventumbot for its event chatbot service to solve this.

Eventumbot implemented a chatbot within Messenger that gave attendees direct access to the full program and a channel to message the info desk. This solution meant live questions about basic facts dropped significantly, allowing volunteers to focus on more complex tasks. The organizers at HackBelgium recommend Eventumbot for similar community events with limited staff.

HackBelgium