Case Study: Wikimedia Foundation achieves smoother global registration with Eventbrite

Wikimedia Foundation - Customer Case Study

The Wikimedia Foundation faced a significant challenge in managing registration for its annual Wikimania conference. Their manual, volunteer-run process was time-consuming for staff and created a lengthy, frustrating experience for their global community of attendees. To support this open and collaborative event, they needed a robust registration solution from a vendor like Eventbrite that offered top-notch customer support and could handle their highly customized needs.

By implementing Eventbrite, the foundation gained a global platform that streamlined the entire process. Eventbrite's customer support team provided essential assistance across time zones, helping to create custom registration forms and train local teams. The results were immediate and impactful: attendee complaints about registration dropped to nearly zero, and the platform’s intuitive design and promotional tools also led to an increase in walk-up sales.

Wikimedia Foundation

Ellie Young

Conference Coordinator