Case Study: Servus boosts member engagement with Evans Hunt

Servus boosts member engagement in under a year with Evans Hunt

Evans Hunt worked with Servus, a credit union, to address the challenge of engaging a young, digitally savvy audience at their new teller-less branch in Calgary's Panorama Hills. The bank needed an interactive digital experience to captivate members and prompt conversations about financial advice and products.

The solution by Evans Hunt began with user research focused on the importance of community. This informed a strategy and sprint-based approach covering UX, content, creative direction, and development. As a result, within a year, the branch saw significantly improved member engagement compared to traditional locations, with members reporting shorter wait times and better financial understanding, plus increased discussions about financial products.

Servus