Case Study: Largest Wireless Carriers Service Provider achieves 10% operational cost reduction with EVAM

One of the Largest Wireless Carriers in the United States Decreases Operational Costs by 10% with EVAM

One of the largest wireless carriers in the United States worked with EVAM to address the challenge of proactive device management for nearly 100 million customer devices. The team needed a way to monitor devices remotely and in real time, identify issues before customers noticed them, and understand the most frequent error paths without disrupting service.

Using the EVAM platform, the carrier built device-centric journeys to detect patterns, perform root cause analysis, and remotely reboot faulty devices based on defined scenarios. With EVAM, the company increased the reboot success rate by 30%, improved operational efficiency and customer satisfaction, and reduced call center costs related to faulty devices by 10%.