Case Study: Leading logistics player achieves 50% reduction in delivery time with Evalueserve

Leading Logistics Player Industry - Customer Case Study

Leading Logistics Player Industry wanted to commit to next‑day B2C delivery to gain a market edge, but its legacy end‑to‑end delivery time was around 45 hours with no reliable data to validate or diagnose delays. The customer engaged Evalueserve to analyze the full delivery chain — using its research, analytics and data‑management services powered by a mind+machine approach — to identify where events and stages needed attention to achieve a 24‑hour target.

Evalueserve mapped the order‑to‑delivery process into measurable steps, consolidated regular data feeds, benchmarked each step, and implemented a new data structure, dashboards, forecasting tools and entry interfaces to track employee activity and workloads. By uncovering on‑the‑ground bottlenecks and enabling focused improvements, Evalueserve helped the client cut delivery time from warehouse to customers by 50%, centralizing decision‑making and making next‑day delivery achievable.