Case Study: Leading third-party global logistics firm achieves streamlined competitive and market intelligence operations with Evalueserve

Global Logistics Firm - Customer Case Study

Global Logistics Firm engaged Evalueserve to strengthen its competitive and market intelligence (CMI) capabilities. The CMI team needed to outsource non‑core, recurring research tasks that were consuming management bandwidth, so Evalueserve ran its AGILE D3™ diagnostic workshop and proposed a dedicated offshore full‑time equivalent (FTE) research desk to build a scalable, sustainable model.

Evalueserve implemented a two‑step approach — an initial on‑site training period followed by a steady-state FTE desk delivering daily MI/CI news, weekly and quarterly reports, market sizing, competitor footprint and financial benchmarking, and product/technology benchmarking. By taking over time‑consuming recurring work, Evalueserve freed stakeholders to focus on higher‑value activities, improved CI/MI coordination and insight delivery, and created a scalable process that accelerated turnarounds and enhanced decision-ready intelligence.