Case Study: abacon achieves flexible alarm management and better customer experience with evalink

Placing the customer at the center of abacon’s business with flexible and automated alarm management solution

Abacon, a security services provider, was seeking to optimize its processes and enhance the customer experience. The company needed a partner to provide a very flexible alarm management solution that could also facilitate digital transformation. Abacon turned to evalink to find this solution.

The solution from evalink provided Abacon with a flexible alarm management system that enabled fully automated alarm processing and more efficient communication. This allowed Abacon's customers to modify action plans via a unique portal and access on-demand system performance information. As a result, evalink helped Abacon place the customer at the center of its business through this automated solution.

Abacon

Thomas Roth

Managing Director & Chairman of the Board of Directors