Case Study: Swiss Post simplifies alarm management and reduces false alarms with evalink

How Swiss Post simplified its security processes across 800 post offices

The customer, Swiss Post, a major Swiss postal service, faced challenges in managing security for its dynamic network of 800 post offices. Its reliance on an external control center for manual, error-prone updates to alarm systems and contact lists created administrative burdens, high costs from false alarms, and hindered its digitalization goals.

The vendor, evalink, implemented its alarm management system to automate and standardize Swiss Post's security processes. This allowed Swiss Post to independently manage alarm data and use automated workflows to verify alarms and contact key holders and intervention forces. As a result, Swiss Post achieved significant cost savings, a 70% reduction in false alarms, and greater operational flexibility with evalink.

Swiss Post