Case Study: Service Design Network saves over 60% in admin time with Evalato

How Evalato helped the Service Design Award save over 60% in admin time

Service Design Network, the organization behind the Service Design Award in Germany, was struggling to manage its growing awards program with multiple disconnected tools, manual file handling, and time-consuming jury coordination. As submissions increased, the team faced heavy administrative workload, limited scalability, and a rising volume of support requests from applicants.

Evalato provided an all-in-one awards management platform with customizable entry forms, tailored evaluation criteria, and automated email communication for applicants and judges. With Evalato, Service Design Network cut administrative workload by 60%, streamlined jury reviews, reduced support requests, and created a smoother experience for everyone involved.

Service Design Network

Sonja Jazic

Senior Project Lead