Case Study: Shoretel Sky achieves real-time trust site statistics with Eustace Consulting

Shoretel Sky Trust Site Powered by Salesforce Support Data

Shoretel Sky worked with Eustace Consulting to improve how it shared trusted operational information with users. The customer needed a way to present up-to-the-minute statistics on uptime, case resolution, case activity, and call metrics on a public trust site, using Salesforce data.

Eustace Consulting built the solution in 100% Visualforce and Apex, leveraging custom triggers to calculate, sum, and display Salesforce support data in an easy-to-read format. The result was a Salesforce-powered trust site that delivered real-time visibility into key service metrics for end users, enabling timely access to current performance information.

Shoretel Sky