Case Study: Dispatch closes more deals with Eustace Consulting’s Salesforce integration

Salesforce Integration is Key to Closing new Deals

Dispatch, a Boston-based startup, provides software that helps coordinate communication between companies, customers, and field service providers. To win more business, Dispatch needed its application integrated with Salesforce, but its team lacked Salesforce expertise and wanted to avoid unnecessary licensing fees for customers. Dispatch turned to Eustace Consulting for help with the integration.

Eustace Consulting built an AppExchange package that connected Dispatch’s platform with Salesforce using best practices and a flexible approach that worked across different customer implementations. The project was completed in three months and enabled Dispatch to use Salesforce as an engine rather than the front end. The integration has helped close deals, including with Salesforce users, and revenue from those customers has covered Eustace Consulting’s fees many times over.

Dispatch

Nahi Simon

Vice President of Integrations and Business Intelligence