Case Study: Imfeld & Imfeld Property Management streamlines operations with Salesforce Communities from Eustace Consulting

Imfeld & Imfeld grows 8% in 6 months with Eustace Consulting

Imfeld & Imfeld (I & I) Property Management, a company managing 8,000 units, faced challenges with its clunky, multi-software operations and sought to move its processes completely online. They hired Eustace Consulting to implement a Salesforce Communities portal to create a more streamlined and efficient experience for condo owners and tenants.

Eustace Consulting customized the Salesforce Community and integrated it with Case Management and Salesforce Knowledge, creating a centralized hub for requests, complaints, work orders, and information. The solution delivered significant results for the customer, including increased efficiency, an 8% growth rate over six months with one less employee, and improved cost tracking and performance management.

Imfeld & Imfeld (I & I) Property Management