Case Study: Imfeld & Imfeld Property Management streamlines operations and saves money with Eustace Consulting

Eustace Builds Community, Facilitates Communication and Saves Money for Condo Association Management Company

Imfeld & Imfeld (I&I) Property Management, which manages 8,000 condominium and homeowner association units in California’s Central Valley, wanted to move its operations fully online with a two-way customer portal. The company’s old processes relied on multiple disconnected systems, manual forms, spreadsheets, and email-heavy communication, making it difficult to streamline service and onboard employees efficiently. I&I turned to Eustace Consulting for help with its Salesforce-based initiative, including Salesforce Communities.

Eustace Consulting took over the project and completed the customization of Salesforce Community, integrating it with Salesforce Case Management and Salesforce Knowledge to support work orders, complaints, bill tracking, letters, and self-service information for owners and tenants. The new portal made requests easier to submit and track, improved communication, and automated key workflows. As a result, I&I grew by 8% in six months while operating with one fewer employee, and it can now better monitor costs and employee performance.

Imfeld & Imfeld (I & I) Property Management

Sal Silva

Owner