Case Study: Dispatch achieves seamless Salesforce integration and faster sales growth with Eustace Consulting

Dispatch completes Salesforce integration in 3 months with Eustace Consulting

Dispatch, a Boston-based startup providing communication technology for field service management, faced a challenge as its application was not integrated with Salesforce. This prevented them from pursuing customers whose call centers used the platform. Lacking internal Salesforce expertise, they sought a partner to build a compliant integration that wouldn't force their customers to incur additional licensing fees. They hired Eustace Consulting to solve this problem.

Eustace Consulting implemented the solution by building a flexible Appexchange package based on Dispatch's specific vision and playbook. The integration was completed in three months using Salesforce best practices. For Dispatch, the results were significant; revenue from new Salesforce-using clients covered Eustace's fees many times over. The integration also became a powerful sales tool that helped close deals, even with customers not using Salesforce, making it a critical investment for growth.

Dispatch