Case Study: CA Technologies boosts knowledge management efficiency with Eustace Consulting and Salesforce Knowledge

CA Technologies saves $400,000 annually with Eustace Consulting

CA Technologies, a global software company, faced an aggressive deadline to replace its slow and expensive knowledge management system. They needed a KCS-certified solution integrated within Salesforce to streamline the workflow for their support engineers. They engaged Eustace Consulting to implement and customize Salesforce Knowledge.

Eustace Consulting delivered a highly customized Salesforce Knowledge solution that simplified article creation and integrated key workflows. The implementation was a major success, saving CA Technologies an estimated $400,000 annually through increased efficiency, reducing maintenance staffing needs, and increasing article production by 50%. The vendor's work was praised for its quality and responsiveness.

CA Technologies