Case Study: Rand Merchant Bank achieves 60% increase in straight-through processing and improved customer service with Eurobase's siena eSolution

Rand Merchant Bank - Customer Case Study

Rand Merchant Bank (RMB), the investment banking arm of FirstRand, needed to modernize its FX and money-market trading and customer-facing platforms to deliver a more customer-oriented service and improve dealing workflow and accountability. After evaluating build vs buy, RMB selected Eurobase and its siena eSolution suite (including siena Front Office, Rate Manager and e-Trading) to replace legacy desk and phone trading channels and better integrate with downstream systems.

Eurobase implemented the configurable siena eSolution to move customers onto an eTrading platform, consolidate single sign-on across banking, dealing and payments, and connect to multi‑bank venues. The result was a 60% increase in straight-through processing, roughly a 20% reduction in headcount, faster, higher-quality service and more time for traders to focus on risk management and client relationships — measurable improvements driven by Eurobase’s platform and ongoing enhancements.

Rand Merchant Bank

Anthony Grant

Head of Fixed Income, Currency & Commodities Dealing