Case Study: Sysmex achieves increased product adoption and customer advocacy with Eurekos LMS

Sysmex Europe Drives Product Adoption & Customer Advocacy with Eurekos LMS

Sysmex Europe faced decentralized, inconsistent, face-to-face training across the EMEA region that struggled with language barriers, growing demand, and the need to balance product-focused and deeper scientific education. To modernize access and ensure consistent messaging, Sysmex selected Eurekos and its Eurekos LMS to build an online learning portal that could supplement classroom courses and centralize training delivery.

With Eurekos, Sysmex launched Sysmex Academy Online (SAO), a blended learning portal offering digital courses, webinars, collaboration tools and unique localized domains for affiliates. The rollout delivered 14 localized domains in about a year, 100+ digital localizations, over 600 digitized courses, 4,777 registered users, a 4x increase in active monthly users, a 41% rise in training signups and 1,614 certificates issued online—improving consistency, traceability and customer adoption while Eurekos enabled rapid implementation and a modern, engaging UX.

Sysmex

Sabine Lindner

Director of Sysmex Academy