Case Study: Tacoma Public Utilities re-engages 6,000+ patrons and reduces transaction costs by 88% with Euna Solutions

Tacoma Public Utilities Re-engages 6,000 Patrons with Improved Customer Experience Using Euna Payments Kiosks

Tacoma Public Utilities (TPU), the City of Tacoma’s largest department serving more than 180,000 electric, water, and environmental customers, was losing kiosk usage because of a decade of unreliable, maintenance-heavy self-service machines. TPU needed a dependable, easy-to-deploy payment solution and engaged Euna Solutions to replace the failing systems with modern Euna Payments kiosks.

Euna Solutions deployed 14 ADA-compliant, cloud-based Euna Payments kiosks (inside/outside the payment center, City Hall, and local stores) with real-time integration to TPU’s billing system, accepting cash, card, and check 24/7. The new network restored customer trust and cut costs dramatically: more than 6,000 monthly kiosk users, 95% repeat usage, and a drop in transaction cost from $18 to $2 (an 88% reduction), along with improved partner satisfaction and enhanced security compliance.

Tacoma Public Utilities

Mike Hill

Senior Customer Services Manager