Case Study: NYC Department of Finance achieves streamlined bill payments and enhanced accessibility with Euna Solutions

NYC Streamlines Bill Payments and Enhances Accessibility with Kiosks

The NYC Department of Finance, which collects property taxes, parking tickets and water bills for nearly 9 million residents, faced limited in-person payment options—only five business centers with set hours and long lines. Euna Solutions addressed this challenge by deploying self-service payment kiosks and integrating its back-office Revenue Management/Euna Payments reporting and reconciliation tools to expand access and streamline payment processing.

Euna Solutions implemented an initial four kiosks (later expanded to nine across five locations) that accept cash, card and check, used cloud-based technology to reduce PCI scope, and integrated Revenue Management for reporting and reconciliation. The rollout supports three debt types on a single kiosk, processes about 1,900 parking-ticket transactions monthly, sees 57% of payments by cash or check, achieves under-60-second average transaction times, and eliminates third-party fees while reducing wait times for residents.

NYC Department of Finance

Preston Niblack

Department of Finance