Case Study: NYC Department of Finance achieves streamlined bill payments and expanded resident access with Euna Solutions

NYC Department of Finance Streamlines Bill Payments and Enhances Accessibility with Kiosks

The NYC Department of Finance faced limited in-person payment options—only five business centers with set hours and long lines—making it difficult for residents to pay property taxes, parking tickets, and water bills. To expand access and simplify payments, the Department partnered with Euna Solutions to deploy self‑service payment kiosks and the Euna Payments platform, including its Revenue Management back‑office tool.

Euna Solutions implemented an initial set of kiosks (later expanded to nine across five locations) that accept cash, card, and check, use cloud‑based tech to reduce PCI scope, and integrate Revenue Management for reporting and reconciliation. The kiosks now process about 1,900 parking‑ticket transactions monthly, with 57% paid by cash/check, average transaction times under 60 seconds, and three debt types available on a single kiosk—reducing wait times, eliminating third‑party fees for vulnerable residents, and improving operational visibility for the Department.

NYC Department of Finance

Preston Niblack

Department of Finance