Case Study: Lawrence Utilities achieves 24/7 resident payment access and reduced staff workload with Euna Solutions

Lawrence Utilities Expands Payment Access for Residents and Simplifies Workload for Staff

Lawrence Utilities, the municipally owned water and sewer utility serving 14,000 customers in Lawrence, Indiana, struggled with heavy foot traffic at payment centers, limited in-person access for residents during business hours, and waves of inbound calls. To expand access and reduce staff workload, Lawrence engaged Euna Solutions to deploy Euna Payments self-service kiosks and Revenue Management tools.

Euna Solutions installed 24/7 Euna Payments kiosks and a Revenue Management dashboard, assumed PCI scope, and streamlined bill processing for staff. The result: 40% of kiosk payments are now made outside business hours, 100% of cash-paying customers use the kiosks, transactions average 30–40 seconds, and reconciliation/reporting has been significantly sped up, reducing lines and call volume.

Lawrence Utilities

Tyler Douthit

City Controller & Utilities CFO