Case Study: City of Henderson achieves 24/7 cash-accepting utility payments and reduced congestion with Euna Solutions

Drive-Through Kiosk Streamlines Utility Payments in Henderson, KY

The City of Henderson faced high volumes of walk-in utility customers and limited after-hours options for cash payers, creating long drive-through lines and diverting staff from higher‑value work. To solve this, the City engaged Euna Solutions to deploy a 24/7 drive‑through self‑service kiosk (Euna Payments) for water, gas, and electric bill payments.

Euna Solutions implemented an outdoor kiosk that accepts cash, check, and card, lets customers look up bills by account number or barcode, and completes transactions in under a minute. The Euna Solutions kiosk drove measurable improvements: 67% of payments are by repeat users, 22% of payments are made in cash, 24/7 access improved on‑time payments and reduced drive‑through and lobby congestion, eliminated cash fees, and freed staff to focus on complex tasks while removing the city from PCI scope via secure cloud‑based payments.

City of Henderson

Robert Gunter

Finance Director