Case Study: ASF Autolinee improves customer care efficiency with Eudata's iLario ChatBOT

ASF Autolinee - Customer Case Study

ASF Autolinee, a public transport company operating in the province of Como, wanted to modernize its customer care service, improve customer satisfaction, and reduce reliance on phone and email. To meet this challenge, Eudata provided its chatBOT solution, iLario, along with the Convy AI conversational platform.

Eudata implemented iLario as a multi-channel chatbot available on ASF’s website and mobile, helping passengers with route information, fares, timetables, service updates, and resale points while still allowing access to a human operator when needed. The solution automated about 90% of conversations, reduced requests handled by operators to 5%, improved service quality and supervisor efficiency, and was expected to free up 7,000 customer care work hours over five years.

ASF Autolinee