Case Study: Eurobank improves customer experience with Eudata Video Advisor

A set of solutions designed for banking customers

Eurobank, a dynamic financial institution operating in six countries, wanted to improve customer experience by bringing branch services online and enabling more effective remote support for mortgages, online sales, complaints, and digital onboarding. Eudata helped address this challenge with its Eudata Video Advisor solution, integrated with Eurobank’s existing Cisco contact center platform to support video interactions and co-browsing.

Eudata implemented a virtual video branch that let customers start video calls from Eurobank’s website or eBanking, share documents, and receive guided assistance from agents. The rollout was completed remotely in two months, replaced the existing remote engagement solution, and fully integrated with the contact center. The project supported 70 agents, enabled 320–350 financial advisory sessions per day, and helped Eurobank acquire more than 15,000 new customers in eight months.

Eurobank

Panagiotis Georgiou

Service Delivery Manager