Case Study: SRC Inc. (Aerospace & Defense R&D) achieves streamlined document control and a 31% reduction in clerical edits with ETQ Reliance from ETQ

SRC Takes Control of its Documents with ETQ RelianceTM

SRC, a multi-site, multi-divisional aerospace and defense R&D organization, was struggling with a fragmented document control process. Documents were stored in restricted folders and approvals were handled by email chains, creating overproduction, duplicated work, long approval delays, backlogged reviews and talented staff spending time on clerical edits instead of higher‑value work.

SRC implemented ETQ Reliance to consolidate document storage, add workflow fields (owners, approvers, revision dates, required training), introduce a task list for batch updates, and provide a single dashboard and integrated reporting. The automated, centralized system cut clerical edits from 45% to 31%, sped document search and retrieval, reduced backlog and rework, delivered strong time savings and ROI, and is now being scaled to other subsidiaries and use cases.

SRC