Case Study: POLARIS Laboratories achieves 50% faster CAPA resolution and streamlined QMS with ETQ Reliance

POLARIS Laboratories - Customer Case Study

POLARIS Laboratories, a diagnostics and fluid-analysis provider serving global customers, faced a failing Quality Management System: the legacy software was costly per license, not intuitive, and limited user engagement, causing key quality KPIs to slip. Leadership needed a replacement that was affordable at scale, easy to use, supported document control and employee training, and offered reliable uptime and support.

POLARIS selected ETQ Reliance, rolling out broader access and centralized workflows. The change drove a significant jump in QMS participation and measurable gains—a 50% reduction in CAPA resolution time and a 40% reduction in document revision release time—while enabling integrated safety and incident reporting and strong vendor support. The company is now better positioned to meet upcoming ISO risk-based requirements using Reliance’s risk and hazard modules.

POLARIS Laboratories

J.D. Pickett

Manager of Quality and Operational Excellence