Case Study: Commercial Airline Company achieves holistic, automated safety management and regulatory compliance with ETQ

Implementing a Holistic Airline Safety Management System

A global commercial airline carrier operating in 100+ cities with a fleet of more than 100 aircraft and serving over 20 million passengers faced steep regulatory requirements (IATA/ICAO, FAA, EASA, Transport Canada) and relied on manual, fragmented incident reporting. That process caused “data paralysis,” made trend identification and regulatory demonstration difficult, and hindered the carrier’s goal of becoming an industry safety leader.

The carrier implemented a web‑based automated Safety Management System that lets pilots, maintenance and ground crews log incidents worldwide in real time, consolidates related reports, and applies quantitative risk assessment (using three years of historical data) across Safety Reports, Job Safety Analysis and Audits. The SMS improved data accuracy and searchability, eliminated data paralysis, enabled proactive risk mitigation and faster regulatory reporting, and saved time and resources while advancing the airline toward its safety and compliance goals.