Case Study: HydraMaster achieves scalable growth and integrated QMS with ETQ Reliance (ETQ)

HydraMaster Manages Growth, Benefits from Integrated Tools Using EtQ Quality Management Software

HydraMaster, a leading manufacturer of truck-mounted carpet cleaning equipment, experienced rapid growth that outpaced its manual quality processes. Faced with more than 4,000 uncontrolled documents, Excel-based corrective actions and a need for a single “source of truth,” the company sought an automated, scalable Quality Management System to improve control, efficiency and credibility.

HydraMaster selected EtQ Reliance™ (meeting over 95% of its requirements) and implemented configurable document control, electronic workflows, corrective action, electronic signatures and escalation tools. The integrated solution also added IT help desk, requisitions and product configuration modules—importing 10 years of serialized equipment data—eliminating paper, increasing accountability and visibility, formalizing company-wide continuous improvement and advancing their ISO readiness.

HydraMaster

Eric Jacobson

Quality Assurance Engineer