ETQ
45 Case Studies
Case Study: E Ink Corporation achieves nearly 100% reduction in unplanned equipment downtime with ETQ Reliance
A ETQ Case Study
E Ink Reduces Unplanned Downtime Nearly 100% with ETQ Reliance
E Ink Corporation, a leading developer of ePaper displays, faced mounting quality and compliance challenges as demand and operations expanded. Their legacy document control system was reaching end-of-life and could not support ISO 9001 objectives or the broader quality capabilities the company needed, prompting a search for a scalable enterprise QMS.
E Ink selected ETQ Reliance, implementing document control, CAPA and additional modules (calibration, maintenance, nonconformance, assets, etc.) to manage more than 6,000 pieces of equipment and link related quality records. The integrated system automated reminders, centralized records, improved CAPA resolution times and enabled a smooth ISO audit — reducing unplanned equipment downtime by virtually 100% and preventing information from falling through the cracks.
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