Case Study: Lubrizol achieves faster dispositions, improved transparency and lower testing costs with ETQ Reliance

A Customized Solution Becomes a Standard Communication Tool and Creates Visibility and Improved Transparency

Lubrizol, a global specialty chemicals company founded in 1928 with about 8,700 employees and manufacturing in 17 countries, faced gaps in its nonconforming product management: internally built solutions proved too complex, and the company needed faster decisions, lower testing costs, better traceability and overall efficiencies. ETQ was already in use at one site and was evaluated as a potential enterprise solution.

Lubrizol developed a customized General Corporate Disposition (GCD) application within ETQ’s Nonconformance Management module (linked to CAPA) and deployed it in Q1 2017 across nine technology groups and 11 facilities worldwide. The GCD centralized all nonconformance records, sampling/tests, expert recommendations, disposition requirements and costs, improving transparency, accountability and information flow, reducing testing costs, speeding decisions, strengthening traceability and standardizing communication while supporting ISO9001:2015 compliance.

Lubrizol