Case Study: PagerDuty achieves faster, easier data warehousing with Etleap

Fulfilling the Dream of Data-Informed at PagerDuty

PagerDuty, a digital operations management company, set out to make internal data more accessible by building a central data warehouse in AWS Redshift. As demand for reporting grew across the organization, the special-projects team became overwhelmed by custom ETL scripts, schema changes, and constant requests that consumed about half their time. They needed a simpler way to manage data pipelines without adding more engineering headcount.

PagerDuty chose Etleap’s fully managed ETL platform to connect, transform, and load data from more than 20 sources into Redshift. With Etleap, the team cut data flow request turnaround from weeks to hours, reduced maintenance overhead, and enabled analysts across the company to use their preferred BI tools. The result was a scalable, reliable data warehouse that let PagerDuty focus engineering resources back on the core platform while supporting company-wide, data-driven decision-making.

PagerDuty

Thomas Dziedzic

Data Engineering and Special Projects