Case Study: U.S. Card Issuer recovers over $9 million in fraud losses with Ethoca

U.S. Bank Recovers Over $9 Million Worth of Fraud

US Card Issuing Company, a top-seven U.S. card issuer, was struggling with rising ecommerce fraud despite sophisticated tools — facing higher chargeback processing costs, operational expenses, low-dollar write-offs and increased transaction declines. To tackle this, the issuer engaged Ethoca and implemented Ethoca Alerts through Ethoca’s global merchant‑issuer collaboration network to share confirmed fraud intelligence with merchants in near real time.

Ethoca’s alerts enabled merchants to stop fulfillment or refund transactions before settlement, avoiding costly chargebacks. Over a 13‑month period Ethoca helped the US Card Issuing Company mitigate 78,148 chargebacks and recover $9,091,266 in fraud; 74% of fraud cases were resolved in one day or less, reducing low‑value and 3‑D Secure losses, cutting chargeback volumes and processing costs, and improving customer experience.